Importance of chatbots in contribution to health in 2020 due to the pandemic in Jipijapa

Abstract

ABSTRACT

This project tells about the importance of chatbots and how they contribute to health, where technology is a trend at an encompassed level and where health is paramount in life, for this reason during 2020 it has taken for surprises to countries, developed cities, which had been asleep and now the use of technologies due to the health emergency has awakened with great force. As an objective that was given in the analysis of the importance of chatbot in health during the health emergency, they filled in gaps, where chatbot fulfills a helpful function both for users or patients, which, for those professionals, institutions that made the decision to implement them to benefit the community. This work was carried out to find indications of how chatbot is useful in the medical area, of course, as customer service is its important role because it distributes information in a conversational way, in order to reach these achievements, information gathering methods were used , techniques that allowed to clarify doubts in the city of Jipijapa, with the help of a historical-logical method and surveys carried out to the community that gave the results obtained, in addition it was concluded that chatbots devastate as virtual assistants in health with great feats in the cities such as Spain, Mexico and that in Ecuador also involves importance during the collection of covid-19 infections during the pandemic established as a contribution to health during the Lenin Moreno government.