Analysis of hospitality conditions and services in lodging establishments of Manta

Abstract

Hospitality is the attention to the needs of the tourist, from there, the city of Manta, located in the coastal province of Manabí, Ecuador, having a wide diversity of natural and cultural attractions, allows a high influx of national and foreign tourists during all months of the year, so it is important that the tourist servers, hotel companies and citizens in general have good hospitality and service practices to put them at the service of those.  In accordance with the above, this contribution has as its main objective to study and expose the conditions of hospitality and service provided by some of the lodging establishments of the aforementioned city. The methodology used was the bibliographic review, various authors were consulted, taking special care that most of the publications had the corresponding scientific rigor, and that they were of recent publication, all this that allowed to know that in the aforementioned city there is an important number of hotels with different services, which, according to the information found, have deficiencies in certain aspects, with certain differences between one and the other. It can be noted, in accordance with what the authors consulted report, that a significant percentage of tourists who make use of those facilities are dissatisfied with the service received, this headquarters because many collaborators are not trained or do not have the profile required for the work they are exercising, consequently, It is pertinent to take action to overcome this situation in a timely manner.