Administrative process and development business: grocery MSMEs case, Jipijapa city

Abstract

Micro, small and medium-sized enterprises (Mipymes) have gained importance at the local level, especially those of grocery stores because they are a key element of family well-being for the inhabitants involved in this economic activity, due to their adaptability and ease of establishment. Because of the health emergency and the socio-economic situation that the country is suffering in general, these businesses have chosen to assert themselves. Therefore, the objective of this research is to determine how the administrative process affects the business development of small businesses in the city of Jipijapa, using a non-experimental, documentary and field approach, using inductive, deductive, statistical, analytical and bibliographic methods. The results show that MSMEs present problems due to the lack of knowledge of the owners regarding the administrative process, as well as internal and external factors that play an important role in business development were identified. In conclusion, the small and medium-sized grocery stores have increased in recent years, due to unemployment and family tradition, opting for the creation of so-called grocery stores or shops to obtain family and personal well-being. Unfortunately, the vast majority of these companies do not manage to stay on the market for long and this is because they have the precession to operate easily. This research proved to be wrong because these businesses require the same attention as any other company.